Participant Feedback
Your feedback will ensure we continue to provide high quality supports and ongoing quality improvements in our service delivery.
Please note this feedback form is for Helpmates, i.e. participants, only.
How to make a complaint, compliment, or comment?
We welcome your feedback, whether it is in the form of a complaint, a compliment or a comment because it will help us to improve our services.
If you wish to contact us about your experience of our service, you have a right to have a person of your choice to assist you in this regard or to act on your behalf.
You have the option to submit your complaint, compliment, or comment through one of the following channels:
Online: Complete the feedback form on this page.
Email: info@waverleyhelpmates.org.au
Phone: (03) 9807 1155
In-person: to any Waverley Helpmates Supervisor
Post: Download form, complete and post to our office: 12-16 Mavron St, Ashwood, Victoria 3147 (see location and office hours below)
Our Complaints Process
Acknowledgement: 2 working days after receipt
Investigation and Resolution (Simple): 10 working days after receipt
Investigation and Resolution (Complex): 20 working days after receipt
Follow Up: 28 working days after resolution
As an alternative, you may also contact the following:
NDIS Commission
Phone: 1800 035 544
Email: contactcentre@ndiscommission.gov.au
The Office of the Public Advocate
Phone: 1300 309 337
Website: publicadvocate.vic.gov.au
Feedback form
Our location
Visit our office at 12-16 Mavron St, Ashwood, Victoria 3147.
Office hours
Monday to Thursday 8:00am - 4:00pm
Friday 8:00am - 2:30pm